General

On certain stations the radio station frequency doesn’t precisely match the position of the analog tuning knob. Is this normal?

Yes. Each of our analog Model One, Two, Three and PAL tuners are hand calibrated at the factory, but due to the nature of the analog dial, some variation is normal.

Can I use Tivoli Audio products in the bathroom?

Our PAL products are weather-resistant or waterproof, so these units are suitable for use in a bathroom. All other products’ wood cabinets and drivers can be affected by moisture over time so they should not be used in a bathroom for extended periods.

Does the placement of Tivoli Audio products affect the sound?

Yes. Placing your model in a cabinet or bookcase may artificially inflate the bass. Some users have reported that placing several layers of tissue beneath the port (on ported design models) reduces bass. Placement can also affect reception. Our products are best placed on tables, countertops, nightstands, desks, and near windows.

How should I clean my Tivoli Audio product?

For our wooden cabinets, regular dusting with a dry cloth should suffice. If you must use wax, liquid polish is best only if used sparingly. Spray-on waxes are not recommended. Please keep in mind that the cabinet is real wood so it will darken over time.

For our fabric grills, we recommend a lint roller.

Which of your radios have the best reception?

Most of our table radios use the same tuner design, so there is little difference between them. The Model One, Model One BT, Model Three BT, and PAL BT are all designed to offer the best in radio reception, though all our models offer excellent reception. Your choice really comes down to what features you require.

How do I connect an external audio source without Bluetooth to my Tivoli Audio product?

You can connect your audio device to one of our products via a 1/8 inch, (3.5mm), stereo mini to mini cable. In order to do so, you will need to connect this cable from the headphone or audio output from your device to the Aux input on your Tivoli Audio model and change the source to Aux.

How can I improve my reception?

For improved AM reception, we recommend an indoor wireless AM antenna such as Terk's AM Advantage. This antenna typically gets the best results with our radios.

If a more powerful antenna is necessary, try an FM dipole antenna or amplified indoor antenna such as the Jensen FM25.

The best FM reception is often obtained with an outdoor antenna specifically designed for FM (GAM, WINEGARD).

Splitting your cable TV wire and connecting it to the rear external antenna jack on your radio may not automatically improve reception. Most cable companies require you to call them to activate this service and some charge a monthly fee.

Please note that even the most sensitive tuners cannot receive a signal that isn't there. If you're attempting to receive a station's signal that doesn't reach your listening area, no tuner or antenna will help.

I am pleased with the reception, but is there anything I can do to improve it?

The supplied FM antenna, though basic, should provide better reception in cases where the internal antenna does not suffice. Remember to change the rear antenna switch from internal to external when using an external antenna.

For optimal performance, place the radio and/or antenna near a window or outside wall. For optimal AM reception, try a wireless AM antenna. Make sure the power cord and antenna are not bundled together or near each other.

How can I make my own adjustments or modifications?

Our radios are not user serviceable; please be aware that modifying your radio beyond its original design will void your warranty as well as change the performance of the unit beyond the original design.

In addition, due to our liberal warranty policy, we do not sell service manuals. If we cannot repair the unit, we will replace it if it was purchased from us or any authorized Tivoli Audio dealer.

If you're experiencing any problems with your radio, please contact us at support@tivoliaudio.co.jp.

What size are the inputs and outputs on Tivoli Audio products?

Our jacks are 1/8 inch (3.5mm), stereo mini in size.

When listening via Bluetooth the music sounds distorted. How can I fix this issue?

Be sure the source device volume is set to 80% or lower. Then adjust the volume further via the radio or speaker’s volume controls.

Can I connect a turntable to my Tivoli Audio radio?

Yes. However, you will need to determine if your turntable has a built-in preamplifier or not. If it does not you will need to purchase a phono preamplifier to convert the low-volume and equalized phono level into the standard-volume line level. Phono preamplifiers are available at most electronics stores.

Do you recommend a power strip?

A power strip with surge protection is a wise investment as power surges are not covered by our factory warranty. Power strips with noise filtration may also help filter out interference from other household electronic products.

Why don’t you publish technical specifications for Tivoli Audio products?

Specifications alone are not a measure of how an audio product sounds. We design our products to deliver exceptional performance from a minimal and simple approach. The best way to determine whether or not you like the sound of our radios, and whether they receive the stations you enjoy, is to try them. When purchased direct, you have 30 days to return the radio for a refund for any reason.

I can still hear my radio through the headphones when it's turned off; is this normal?

Our radios, as with many current audio products, do not completely power down when shut off. There is still a trickle of power going to the unit to avoid clicking and popping when you turn the radio off and on and this can cause a faint audio signal to still be produced through the headphone output.

What are the differences between your product lines?

Classic Collection products offer the best in quality audio and radio reception. Each product design is focused on simple usability with slight feature set differences to fulfill different customer needs.

ART Collection products have been produced to bring the latest technology and smart home features together with Tivoli Audio’s unique style. Each product has the ability to stream audio sources over Wi-Fi and/or Bluetooth.

Can I connect my laptop or desktop computer to my ART speakers over Wi-Fi?

Generation 2 ART products can be connected either using the Google Home app or AirPlay on your phone or tablet device. Playback may resume using your laptop or desktop devices (audio service permitting).

What services are supported by Tivoli Audio ART products?

Generation 2 products support Spotify (Premium), Google Cast, and AirPlay 2. Any music services available through these services will be available through our Generation 2 products, such as but not limited to: Spotify, iTunes, Apple Music, Pandora, Tidal, Tune In, and Google Cast.